Frequently Asked Questions

  • What is your return policy?
  • I placed an order but need to change/cancel it.
  • Are your products Cruelty-Free?
  • Which of your products are vegan?
  • Which Hawaiian botanicals do you use?
  • I purchased a Hanalei product from Amazon. Is it authentic?
  • Is there an expiration date for your products?
  • If you’re not satisfied with your order for any reason, please contact our Customer Support Team at We will gladly issue you a refund, different product, or replacement product.

  • We can’t guarantee that we’ll be able to change/cancel your order as our warehouse processes them so quickly. Please email our Customer Support Team at with your order number and requested change as soon as possible.

  • Yes, we are a Cruelty-Free brand certified by the Leaping Bunny Program. As animal lovers ourselves, we feel that it is our duty to ensure pain is never inflicted on our furry friends for the sake of beauty, which is why we choose to create cruelty-free products. We choose hearts over
    dollars and have never tested our products on animals. Our certification with Leaping Bunny can be verified here. 

  • Our current vegan products include the following: Aloe E™ Hawaiian Face Cleanser, Makai Marine Moisturizer, Kona Peptide Eye Cream, Sugar Lip Scrub, Sugar Body Scrub, Hawaiian Kukui Lip Balm Trio Set with SPF15

    Additionally, all our products are paraben-free, sulfate-free, phthalate-free, talc-free, silica-free, and cruelty-free. 

  • We're so blessed to call Hawaii our home as its lush, tropical landscape never ceases to amaze and inspire us. We use native island botanicals such as kukui nut oil, spirulina, coffee berry, aloe, papaya, noni, and raw cane sugar for their superior and restorative benefits. Each Hanalei product we make is our way of sharing our love for this island paradise with you. You can learn more about our ingredients here

  • If you purchased your Hanalei product from the Amazon seller, Hanalei, it is an authentic product and we can extend our guarantee satisfaction policy towards your purchase. Purchases from any other Amazon sellers are not authorized sellers and authenticity cannot be guaranteed.
    Purchasing directly from our website will offer benefits such as our rewards program, sneak peeks to new product launches, and special promotions.  

  • Our products are individually marked with a Period After Opening (PAO) date which indicates the length of time the product will remain stable for AFTER it has first been opened.

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