Legal

Terms and Conditions and Privacy Policy

 

This Terms and Conditions section establishes the use, disclaimers, and limitations of liability governing the use of our website and products.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.


What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs

To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions:

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To administer a contest, promotion, survey or other site feature:

To send periodic emails:

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and clicking on the "Login" link.


Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent

By using our site, you consent to our online privacy policy.


Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on 07-11-11


Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.hanaleicompany.com
3615 Harding Avenue #409
Honolulu, HI 96816
USA
888-639-8807

WARRANTY AND LIMITATION OF LIABILITY

Subject to the limitations below, Hanalei Beauty Company warrants its products to be free from defects in materials or workmanship under normal usage for one (1) year after original purchase date. Provided that the defective product is returned to Hanalei Beauty Company during the warranty period, postage pre-paid, together with valid, dated proof of purchase, Hanalei Beauty Company will, at its sole option, repair or replace the defective product free of charge or refund the original purchase price less shipping costs. This warranty extends only to the original purchaser and is not transferable. This warranty does not cover defects resulting from (a) commercial use; (b) normal wear and tear; improper use, maintenance or storage; or misuse, accidents or neglect. Hanalei Beauty Company makes no warranty for products modified by the buyer or subject to misuse or neglect.

WHERE PERMITTED, THE PROVISIONS OF THIS LIMITED WARRANTY ARE THE COMPLETE AND EXCLUSIVE STATEMENT OF WARRANTY WHICH HANALEI BEAUTY COMPANY PROVIDES AND ARE IN LIEU OF ANY OTHER WRITTEN WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WILL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. Notwithstanding the above, where applicable, if you qualify as a "consumer" under the Magnuson-Moss Warranty Act, then you may be entitled to any implied warranties allowed by law for the period of the express Limited Warranty as stated above. Some states do not allow limitations on how long an implied Limited Warranty lasts, so the above limitation may not apply to you.

IN NO EVENT, WILL HANALEI BEAUTY COMPANY BE LIABLE FOR ANY LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS, OR OTHER INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE SUCH PRODUCT, TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW. IN NO EVENT WILL HANALEI BEAUTY COMPANY'S LIABILITY EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. Some states and jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, and thus, the limitations on damages may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.

HANALEI BEAUTY COMPANY DOES NOT PROVIDE ANY WARRANTY COVERAGE UNLESS CLAIMS ARE SUBMITTED AS FOLLOWS: To request warranty service, contact Hanalei Beauty Company via the contact information at www.hanaleicompany.com. If Hanalei Beauty Company determines that a repair or replacement is required, you will be asked to provide your name, address, phone number, email, and order number. Products returned to Hanalei Beauty Company must be properly packaged, with the delivery charges prepaid via a shipping method that provides for tracking of your package, to our mailing address. A product confirmed as defective (as described in the Hanalei Beauty Company warranty) may be replaced with an identical item or, if the item is no longer available, with a comparable product or refund of original purchase price less shipping costs. All costs associated with the shipment of the product are your responsibility.

IN ADDITION, TO THE PRODUCT LIMITED WARRANTY AND LIABILITY, HANALEI BEAUTY COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, AND IN PARTICULAR HANALEI BEAUTY COMPANY SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOSS OF REVENUE, OR LOSS OF USE, ARISING OUT OF OR RELATED TO THIS WEB SITE OR THE INFORMATION CONTAINED IN IT, WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW, OR OTHERWISE, EVEN IF HANALEI BEAUTY COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE LIMITATIONS IS INAPPLICABLE.

SWEEPSTAKES AND CONTEST POLICY

To provide fair and equal chance of winning to all Hanalei Beauty Company consumers, fans and/or followers, the following are the official rules for all online contests/sweepstakes on Hanalei Beauty Company websites, brand-controlled Facebook pages and brand-controlled Twitter pages.

NO PURCHASE NECESSARY. PURCHASE WILL NOT IMPROVE CHANCES OF WINNING.

1. Entering Contests/Sweepstake and Choosing and Contacting Winners. Winners of email contests/sweepstakes will be chosen at random.

Entrants must send entries using the accurate contest/sweepstake entry name, a valid email address, and include the subject line, and any other specific entry information requested in the contest/sweepstakes announcement. Hanalei Beauty Company is not responsible for and will not consider incomplete or incorrect entries or emails sent or not received by Hanalei Beauty Company for any reason, as potential contest/sweepstake winners.

Only one entry per person/email address used to send the email will be considered for contest/sweepstakes entry, unless multiple entries are specifically allowed in the contest/sweepstakes posting. Unless otherwise specified in an individual contest/sweepstakes post, no person may enter any contest/sweepstakes more than once using multiple email addresses.

Entries that are lost, late, misdirected, incorrect, garbled, or incompletely received, for any reason, including by reason of hardware, software, browser, or network failure, malfunction, congestion, or incompatibility at Hanalei Beauty Company’s servers or elsewhere, will not be eligible.

Hanalei Beauty Company in their sole discretion, reserve the right to disqualify any person suspected of tampering with the entry process, the operation of the website, or acting otherwise in violation of these Rules. Use of bots or other automated process to enter is prohibited and may result in disqualification at the sole discretion of Hanalei Beauty Company. Hanalei Beauty Company is not responsible for errors in the administration or fulfillment of these contests/sweepstakes, including without limitation mechanical, human, printing, distribution, or production errors, and may modify or cancel a contest/sweepstake based upon such an error at their sole discretion, and without liability. Hanalei Beauty Company further reserves the right to cancel, terminate, or modify any promotion not capable of completion as planned, including by reason of infection by computer virus, bugs, tampering, unauthorized intervention, force majeure, or technical failures of any sort. In the event of a dispute, entries will be deemed submitted by the authorized account holder of the e-mail address submitted at the time of entry. "Authorized account holder" is defined as the natural person who is assigned to an e-mail address by an Internet Service Provider, online service provider, or other organization (e.g., business, educational institute) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address. All decisions of Hanalei Beauty Company are final.

No purchase necessary. One entry per person/e-mail address. Open only to legal residents of the 50 United States (void in Puerto Rico, Guam, and other U.S Commonwealth & Territories) who are 18 years of age at the date of entry.

Employees of Hanalei Beauty Company, participating companies (such as retailers, vendors, etc.), and their immediate families are not eligible.

Winners of all contests/sweepstakes will be contacted at the "sender" email address used to enter the contest/sweepstakes and the person receiving and replying to the winner announcement email will be considered the winner unless they specify another person within the reply email as the winner. Hanalei Beauty Company will mail the contest/sweepstakes prize to the address supplied by the recipient of the winner announcement email. The odds of winning depend on the number of entries received. All email addresses that are submitted are automatically added to receive the Hanalei Beauty Company monthly newsletter.

All entries become the property of Hanalei Beauty Company and will not be acknowledged or returned.

2. Awarding Prizes. Each prizewinner must supply Hanalei Beauty Company with his/her legal name, and mailing address. In the case of a cash winner, winner must also supply social security number.

If any potential winner selected cannot be contacted or does not respond within 14 days of the first attempted notification, or any prize is returned as undeliverable, such potential winner shall forfeit any and all rights to a prize and, at Hanalei Beauty Company's sole discretion, an alternate winner may be randomly selected.

If the specified prize becomes unavailable due to unforeseen circumstances, Hanalei Beauty Company may substitute a prize of like or equal value. Winners may not request substitutions of prize winnings. All winners are solely responsible for any and all taxes and/or fees, and all such additional costs that may be incurred.

Please allow up to 4-6 weeks for the prize to arrive in your mailbox. In the event that there is a delay or issue in shipping your prize, we may notify you via email.

Neither Hanalei Beauty Company nor its employees may be held liable for any warranty, costs, damage, injury, or any other claims incurred as a result of usage of any winners of a prize once possession has been taken of the product by the winner. Hanalei Beauty Company is not liable for any loss arising out of or in connection with or resulting from any contest/sweepstake promoted by Hanalei Beauty Company.

Participation in any contest/sweepstake constitutes agreement by entrant to release and hold harmless Hanalei Beauty Company, Prize Providers, their parent companies, subsidiaries, and affiliates, and their respective agents, employees, officers, directors, successors, and assigns against any and all claims, losses, damages, injury (including death), or liabilities arising out of or relating to directly or indirectly, in whole or part, from participation in this contest/sweepstakes or use, misuse, or redemption of a prize.

Hanalei Beauty Company reserves the right to alter any rules of any contest/sweepstakes at anytime. If you have any questions or complaints about a Hanalei Beauty Company contest/sweepstakes, please visit www.hanaleicompany.com.